If you feel something isn't right then please let us know by emailing us at firstname.lastname@example.org
If you would prefer to telephone or write then please use our details on our
We believe you deserve a courteous, fair and prompt service. We strive to treat all
our customers fairly. If there is an occasion when our service does not meet your
expectations please contact us to help us deal with your issue quickly and
effectively. As an Appointed Representative firm we are obliged to follow best
practice and the FCA guidelines (see
When we receive your complaint we will respond within 3 business days via email or
if the complaint was by letter, the reply will be sent first class on the 3rd business day
after the complaint was received.
We will acknowledge the complaint within 1 business days of receiving it and
keep you informed of progress and do our best to resolve matters to your
satisfaction within 8 weeks.
If we are unable to do this you may be entitled to refer the complaint to the
Financial Conduct Authority or Financial Ombudsman Service (subject to various
conditions e.g you cannot be a large charity or trust or business of certain size).